Processes

Faster Transcription Turnaround

Time is of the essence to the diagnosis and care of a patient. That’s why our network is designed to deliver the fastest turnaround time possible for a medical report. In fact, we customize turnaround times based on your specific needs. Our average turn around time is 23 hours but we are ready to accept STAT of 5- 6 hours upon short notice.

Round the Clock Customer Service

To ensure rapid response times and delivery of reliable services, MTDOX has dedicated technical, sales and service staff to cater to your needs and problems. Customers can call any time using the toll-free customer service line to request both operational and technical support. Intercom support team performs remote diagnostics and maintenance on a daily basis to proactively identify potential problems at each of our customer sites of service.

Toll Free Digital Dictation

With MTDOX , doctors dictate reports via toll-free telephone lines, or digital handheld audio devices and assign priority status and templates to the audio file themselves. Templates reduce dictation time on one hand and increases chart accuracy on the other. Reports are scheduled according to clinician assigned priority and templates and then routed via secure Internet.

Transcribed Patient Record

• 7 days (or more) Online Audio file archive
• Indefinite online transcribed text file archive
• Data redundancy and security